In a health care contact center, a Contact Center Support Agent manages large amount of incoming and outgoing calls related to appointments, medical information, and patient inquiries. Their responsibilities include scheduling appointments, answering questions about medical procedures, assisting with prescription refills, and coordinating with healthcare providers to ensure accurate and timely information.

Any graduate with at least 6 months of experience in a US-based international call center is eligible to apply. Having a life sciences degree or healthcare experience is advantageous.

While we prefer candidates with at least 6 months of experience in US-based international call center for Contact Center Agent role, you are still welcome to apply. Please discuss your application with your recruiter or email vmos@scribeemr.in. You will be evaluated for both positions and considered for placement as deemed fit.

Yes, as a Trainee Medical Office Associate, you will be required to coordinate with patients, insurance companies, and healthcare facilities/providers over the phone to complete your tasks.

No. Effective verbal communication is a key part of the Medical Office Associate role, as it involves talking to patients, insurance companies, and healthcare professionals. If you are not comfortable with phone calls, this role may not be a good fit, as strong verbal communication skills are essential for success in this position.

Yes, as a Trainee Medical Office Associate, you will be expected to handle multiple tasks. The ability to multitask and prioritize your workload is essential in this role, and your training will help you develop these skills.

As a trainee, you will start with close supervision and gradually gain independence as you become more comfortable with your tasks.

After successfully completing your on-the-job training and receiving positive feedback from your client, you will be promoted to the Medical Office Associate designation.

Your performance will be assessed based on how well you learn and apply new skills, your attention to detail, and your communication with patients and team members. Regular feedback sessions will provide insights into your strengths and areas for improvement. Additionally, you will undergo an audit upon completing the training program and promoted to the next level based on the audit results.

US Day shift, i.e. Indian night shift. Shift hours may vary depending on the US time zone and the specific client you are assigned to.

The training for Medical Office Associates is office-based. Employees may request a work-from-home option after successfully completing the training and once their assigned project is stabilized. However, the company has the discretion to approve or deny work-from-home requests. If the company requires in-office work, employees are expected to comply with that requirement.

The Trainee Medical Office Associate role is focused on medical assistant tasks. While your scribing background may be valuable, the role will primarily involve responsibilities related to Medical Office Associate. You will not be assigned scribing but may utilize your scribing skills to enhance your performance as a Medical Office Associate.

Transitioning to a Trainee Medical Scribe program may not be possible. However, you can discuss your career goals with your supervisor to explore any potential opportunities if vacancies arise.